top of page

FREQUENTLY ASKED QUESTIONS
For products specifically designated as "Complete and Balanced," the recipes are formulated to meet the nutritional levels established by the AAFCO, NRC, and FEDIAF Dog Food Nutrient Profiles for the adult maintenance life stage. Nutritional adequacy for these specific recipes is substantiated using the calculated formulation method. This means the nutrient profiles are formulated using standard industry nutritional databases to analyze the raw values of each ingredient.
Because our Chef's Collection dishes are thoughtfully crafted using culinary-grade, whole-food ingredients without artificial preservatives, it is essential to treat them just as you would your own fresh groceries. Upon arrival, please transfer the vacuum-sealed meals directly into your freezer to preserve their calculated nutritional integrity.For optimal freshness, we recommend following these in-house culinary guidelines:Freezer Storage: Meals are ideally stored for up to 12 months.Refrigerator Storage: Once thawed, we suggest serving the dishes within 5 days.
Transitioning your dog to a new diet should be a gradual process to avoid any digestive upset and help them get used to the new tastes and aromas. A smooth transition ensures your dog can comfortably adapt to their new, delicious meals.Here is our suggested transition schedule:Day 1-2: Begin by mixing 25% of your new diet with 75% of your dog’s previous diet.Day 3-4: Increase the ratio to a 50/50 mix.Day 5-6: Serve a mix of 75% new diet and 25% of their previous diet.Day 7: Your dog is now ready to enjoy a full dish of 100% new diet!Important Notes:Monitor your dog's stool and behavior throughout the transition. A firm, well-formed stool indicates a successful transition.If you notice any signs of digestive upset, slow down the transition. You may need to extend each phase for a few extra days.Always ensure fresh water is available.We also recommend rotating between three or more of our protein options, after the transition is complete.
We've made serving a gourmet dish for your dog both simple and convenient. Once thawed, all of our dishes are designed to be ready to enjoy in under 10 minutes.For our gourmet dishes in The Chef's Collection, each dish comes with its own easy-to-follow instructions. Some of these specialty items don't require thawing and can be placed in the oven and baked to a crisp.
We highly recommend a rotational approach to your dog's culinary plan. Alternating between two to three different proteins each month not only encourages a dynamic, enthusiastic palate, but it also provides your dog with a broader, more diverse array of natural nutrients.However, when initially transitioning to our fresh dishes, we suggest serving just one recipe for the first five to seven days. This thoughtful introduction ensures a seamless adjustment period while you monitor your dog's appetite. Once they have beautifully adapted to their new fresh food, you can confidently begin rotating their menu to offer a truly enriching dining experience.Note: If you ever have specific concerns regarding your dog's digestion during a dietary transition, please consult your licensed veterinarian.
Our Chef's Collection dishes are thoughtfully crafted using highly digestible, whole-food ingredients calculated to support healthy, normal digestion. However, if your dog is actively experiencing digestive upset, we explicitly recommend consulting your licensed veterinarian to determine the underlying cause before introducing a new culinary plan.To encourage a seamless dietary adjustment, every delivery includes a step-by-step feeding guide, as a slow, gradual transition is ideal for helping your dog's system adapt to fresh ingredients.If your dog requires a more personalized approach, our Bespoke Bowl service offers custom-calculated, home-cooked recipes. Formulated by our NAVC-certified canine nutrition consultant, this service meticulously accommodates your dog's unique profile, allowing us to intentionally omit specific ingredients based on their known dietary sensitivities or palate preferences.
Our Chef's Collection dishes are thoughtfully crafted using highly digestible, whole-food ingredients calculated to support healthy, normal digestion. However, if your dog is actively experiencing digestive upset, we explicitly recommend consulting your licensed veterinarian to determine the underlying cause before introducing a new culinary plan.To encourage a seamless dietary adjustment, every delivery includes a step-by-step feeding guide, as a slow, gradual transition is ideal for helping your dog's system adapt to fresh ingredients.If your dog requires a more personalized approach, our Bespoke Bowl service offers custom-calculated, home-cooked recipes. Formulated by our NAVC-certified canine nutrition consultant, this service meticulously accommodates your dog's unique profile, allowing us to intentionally omit specific ingredients based on their known dietary sensitivities or palate preferences.
Every dish in our Chef's Collection is meticulously and gently cooked. This specialized culinary technique preserves the natural integrity and nutrient profile of our whole-food ingredients while effectively mitigating the food safety risks commonly associated with raw diets.Once prepared, each portion is carefully vacuum-sealed and rapidly frozen. This intentional, boutique packaging process allows us to naturally lock in the nutritional value and savory aromas without the use of artificial preservatives until you are ready to plate the meal for your pet.
bottom of page
